Further to your inquiries regarding the homeless shelter at the Delta, I am asking for your understanding and patience as we go through this difficult time. Vulgar language in communication with my staff will not be tolerated. As many of you are aware, I have family members who reside in your community. I am aware of the difficulties and I have frequently visited the area.
The City set up the temporary program at the Delta Hotel as part of the requirement to meet the Ontario Ministry of Health and Toronto Public Health guidelines for physical distancing as part of our response to the COVID-19 pandemic. The temporary shelter program at Delta Hotel is currently operated by our partners – Homes First Society, Kennedy House and Eva’s Initiatives.
The City is working hard to ensure the residents of the shelter are good neighbours. There are patrols 24 hours a day by what’s known as the Community Safety Team, dressed in yellow vests, who will engage with clients off property and address safety concerns, such as discarded needles. The Community Safety team can be reached through One Community Solutions by telephone (24/7) at 647-688-8475 and/or 647-688-8927 and by email at firstname.lastname@example.org. Please feel free to reach out to them if there is a safety issue in your community you feel needs to be addressed.
Members of the Community can also reach out via telephone directly to Homes First at 647-455-0334. This line is answered directly by shelter staff, who can assist with dispatching the Community Safety Team. If they are unable to provide immediate assistance or information, they may request your contact information to provide further, timely follow-up. For less-urgent community concerns or to engage in problem solving, please contact Ryan Evershed, Community Engagement Supervisor at (647) 455-1552 or Ryan.Evershed@homesfirst.on.ca.
During a conference call this morning, my staff, the partner stakeholders and City staff discussed various ways to provide a safe environment for the community. Updated information will be provided in the near future with respect to further initiatives.